A new trade show exhibit can be a huge investment. The last thing you want is an oversight that could create a less-than-WOW experience for your guests, or stand in the way of ROI.
We’ve seen a lot of successes when it comes to trade show experience design. We’ve also navigated our share of challenges. If you’re considering a new trade show exhibit, then plan to avoid these 5 common mistakes.
1. Not reserving enough space — Sometimes you need to lock in booth space before you have a firm exhibit design and strategy. And space can be a tempting area for cost-cutting. But we have worked too many shows where the booth felt cramped and our clients weren’t able to execute new activities as well as they’d like, simply due to lack of space. And trade shows often have strict rules about experiences spilling into the aisles. When in doubt, go bigger. That extra 10 feet will pay you back in flexibility and a better guest experience.
2. Unclear agency brief — The brief is our Bible, so give it extra attention. Provide clear objectives and criteria for success. Lay out messaging musts. Clearly delineate the roles of any partner agencies. Let us know what assets exist and who’s responsible for providing them. Don’t be afraid to ask your agency for help with the brief. A good brief is vital to creating an outstanding, on-equity experience with maximum efficiency.
3. Not staffing with your A-team — A beautiful trade show booth is just a hollow shell if the people inside it stand like lumps, waiting for attendees to come to them. Even if you’ve hired a company like Moening Presentation Group to craft an amazing experience using professional talent, it all falls flat if your company reps aren’t ready to step up, engage, and close the deal. Trade shows require a special kind of personality and stamina, so be choosy with your internal staff. Or follow the lead of some of our biggest clients and hire professional sales hosts.
4. Not following up on leads — We see this too often: An outstanding experience brings tons of qualified leads to the booth, then those leads languish on a spreadsheet, in someone’s email, or—worse—in a booth crate. Building and creating new relationships is a trade show exhibit’s raison d’etre, so keep up the momentum and reach out to visitors who’ve shown they’re open to hearing from you. Good lead-management programs can help. Or simply assign someone to filter and distribute leads after each show. Then, make sure your team is committed to the all-important follow-through!
5. Not documenting the experience — A video recap is a must-have in your measurement arsenal. It’s all about capturing the excitement for leadership and other stakeholders who couldn’t attend the trade show. Showcase all major aspects of the booth experience, and be sure to interview attendees for raves. Weave in the results you’ve measured to demonstrate ROI, and you’ve got a powerful sales tool that can help ensure your trade show marketing program continues.
MPG followers, what are some common trade show mistakes you’ve encountered?